Terms of service

ZOEE CUSTOMER TERMS & CONDITION OF USE

These Terms of Use, along with the information and policies contained in the Privacy Policy, FAQ, and any other documents referred to herein (collectively, these “Terms”) set out the legal terms and conditions applicable to your (“You” or “Your”) use of our website www.zoee.co.in (the “Site”), app & social media handles , any of its subdomains, and any other websites operated by our company or on our behalf and any other services we offer.

This Site is owned and operated by Hustle Network, (ZOEE,” “Us,” “Our,” or “We”). You may use this Site only subject to your acceptance of and compliance with these Terms. If you do not agree with these Terms, you may not use the Site. If you use the Site, or if you order merchandise through the Site, We accept this as your acknowledgement and acceptance of these Terms.

You acknowledge that your use of the Site is at our discretion, and your license to use the Site may be terminated by us at any time. We reserve the right, at our sole discretion, to refuse service, to terminate any user’s account, and to alter or delete any material submitted to the Site through a user’s account.

CHANGES TO THESE TERMS

Any changes to these Terms will be included in a revised version of these Terms accessible through the Site, App, social media handles, email communications, etc. If you do not accept any revisions made to these Terms, You must stop using the Site.

PURPOSE OF THE SITE

The purpose of the Site is to allow you to commission an original song (“Song”) from a third-party Music Artist (“Music Artist”) for your personal use (the “Services”). You may also apply to become a Music Artist and to receive compensation for composing Songs for customers of ZOEE.

PRICING

Prices may vary as per the production requirements

RESTRICTIONS ON YOUR USE OF THE SITE

We grant you a limited, nonexclusive and revocable license to make use of the Site. You agree to use this Site only for lawful purposes and in accordance with these Terms. Your use of this Site may be terminated by us at our discretion. We reserve the right to determine, limit, provide, and withdraw access to the Site. This Site may not be used by children under the age of 18. Without limiting the foregoing, you specifically agree that you shall not:

(a) Submit information that is untrue, harassing, abusive, threatening, advertising, soliciting, advocating an illegal activity, infringing, or in violation of any law

(b) Access, download or copy any other user’s account information

(d) Violate or attempt to violate the security of the Site

(e) Interfere with or attempt to interfere with the proper working of the Site

(f) Engage in any unauthorized use of content and materials included on the Site which, unless otherwise noted, is owned by us

(g) Make commercial use of the Site beyond the uses contemplated herein or modify, adapt, translate, copy, reproduce, imitate, distribute, publish or resell the Site or any of the content on the Site

(h) Use any data mining, robots, or similar automated data gathering and extraction tools to access the Site

(i) Reverse engineer, decompile or disassemble the Site, or convert into human readable form any of the contents of this Site not intended to be so read.

SUBMISSION OF CONTENT AND USER ACTIVITY

You understand that all information, communications, data, text, photographs, scans, or other materials that are uploaded, submitted, posted, emailed, transmitted or otherwise made available on or through the Site (collectively, “Content”) are the sole responsibility of the person or company from which such Content originated. This means that you, and not ZOEE, are entirely responsible for all Content that originates from you.

You grant the following license with respect to any and all Content: You hereby expressly grant to ZOEE a royalty-free, perpetual, non-exclusive, irrevocable right and license to use, reproduce, adapt, modify, publish, edit, translate, perform, transmit, exploit, sublicense or otherwise distribute and display the Content submitted in connection with the Site, any Song created by or for you through the site, and the site’s advertising, without restriction and without compensation of any kind to you, and you waive all moral rights in all such content.

You represent and warrant that you own or otherwise control all the rights to any Content that originates from you; that use of the Content You provide does not violate the intellectual property rights or any other rights of any third parties, and that use of the Content you provide will not cause injury to any person or entity. In line with, and without limiting, the foregoing, you specifically agree that you will not:

(a) Provide any Content that is unlawful (according to local, state, federal or international law) or any Content that advocates illegal activity;

(b) Provide any Content that is defamatory, false or libellous, or that contains unlawful, harmful, threatening, harassing, discriminatory, abusive, profane, pornographic or obscene material;

(c) Provide any Content that you do not have a right to provide under law or under a contractual or fiduciary relationship;

(d) Provide any Content that contains software viruses or other harmful devices; or

(e) Impersonate any other person or entity or forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content you provide.

You acknowledge, consent and agree that ZOEE may any Content you submit to third parties if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that any Content violates the rights of third-parties; (d) respond to Your requests for customer service; or (e) protect the rights, property, or personal safety of ZOEE, its affiliates, its personnel, other users and the public.

ZOEE does not guarantee the accuracy, integrity or quality of any Content. You understand that by using the Site, You may be exposed to Content that is inaccurate, offensive, indecent or objectionable. Under no circumstances will ZOEE be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Site and/or associated Services.

The opinions expressed in Content and on this Site are not necessarily those of ZOEE or its content providers, advertisers, sponsors, customers, affiliates or related entities. ZOEE makes no representations or warranties regarding any information or opinions posted to or otherwise included on or transmitted through the Site. ZOEE does not represent or guarantee the truthfulness, accuracy, or reliability of any Content or determine whether the Content violates the rights of others. You acknowledge that any reliance on material posted, submitted, or otherwise made available through the Site by others will be at your own risk.

You acknowledge that ZOEE is not obligated to pre-screen, regularly review, monitor, delete or edit the Content of the Site. However, ZOEE reserves the right to do so at any time at its sole discretion, either itself or through its designees, for any reason or no reason, and to edit or delete any posting or submission with or without notice. Without limiting the foregoing, you agree that ZOEE and its designees have the right to edit, remove, or delete any Content that violates these Terms or that ZOEE otherwise finds objectionable. ZOEE is not responsible or liable for damages of any kind arising from any Content, or from ZOEE’s alteration or deletion of any Content, even when ZOEE is advised of the possibility of such damages.

CUSTOMER SERVICES AND OBLIGATIONS

You will be considered a “Customer” of ZOEE if you complete the online ordering process, submit the designated payment, and if we accept your order request. Upon receipt and acceptance of your order, an inhouse or independent third-party Music Artist will compose an original Song based on the Content and order specifications (such as length, mood, and voice preference) you’ve provided to us. We and the Music Artist reserve the right to decline any order or to not honour specific content or order requests that would violate these Terms. We will then deliver to you a digital copy of the Song in the agreed-upon format and, if requested, publish a copy of that song to the specified online platform or merchandise.

Upon delivery of the Song, We grant to you a perpetual, worldwide, royalty free, nonexclusive license to the Song for your personal use only. You shall have no right to copy, sell, lease, publicly perform, license, distribute, or otherwise grant rights in and to the Song to others. Additional license rights, including commercial use rights, may be granted by us to you upon request. No ownership rights in or to the Song will be transferred, assigned, or sold to you unless otherwise agreed upon in writing.

MUSIC ARTIST SERVICES AND OBLIGATIONS

By submitting an application to become a Music Artist, you agree to these Terms and you represent and warrant that you fulfil the Music Artist requirements listed on the application page. If selected to become a ZOEE Music Artist, you will be granted access to potential Song orders. Upon accepting a Song order, you agree to compose an original Song consisting of both music and lyrics that conforms to the details and Content in the order and by the stated deadline. Upon submission of a Song in accordance with these Terms and the order, we will remit payment to you in the agreed-upon amount via the agreed-upon platform. The sole compensation for composing a Song will be the amount stated in the order proposal and acceptance. No additional compensation, including royalties, shall be too due to you. Failure to deliver the completed Song by the deadline or to comply with the details and Content in the order will negate any requirement for payment from us to you and we reserve the right to withdraw an order from any music artist at any time and for any reason or no reason. You or we may terminate your role as a Music Artist at any time.

Upon submission of a Song in response to an order, you hereby grant to us a perpetual, nonexclusive, royalty-free, worldwide right and license to sublicense the Song to the Customer, to post the song to spotify or other online platform of our choice, to monetize the song via the online platforms, to reproduce the song, and to publicly post and perform the Song to promote you and ZOEE. You shall retain all ownership rights and title in and to the song subject to any content incorporated into a Song that is licensed from the Customer.

By becoming a Music Artist, you hereby grant to us the right to use your name, likeness, and biographical information to promote ZOEE and your actions as a Music Artist for so long as you remain a Music Artist. If you cease acting as music artist, all licenses to songs shall remain in effect and ZOEE, shall retain the right to display your name in connection with Songs you composed.

DISCLAIMER OF WARRANTIES

THIS SITE, ITS CONTENT, AND ANY ASSOCIATED SERVICES OR MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ZOEE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE, OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED WITH THIS SITE OR THE SERVICES PROVIDED THROUGH THIS SITE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, ZOEE DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF TITLE, MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OF WORKMANLIKE EFFORT, OF SUITABILITY, AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF CONTENT, OR OF NON-INFRINGEMENT, AS WELL AS WARRANTIES ARISING THROUGH COURSE OF DEALING OR USAGE OR TRADE. FURTHER, ZOEE MAKES NO REPRESENTATIONS OR WARRANTIES THAT THIS SITE AND/OR ITS CONTENTS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE.

BY USING THE SITE, YOU ACKNOWLEDGE THAT YOUR USE OF THE SITE IS SOLELY AT YOUR OWN RISK. ZOEE DOES NOT WARRANT OR GUARANTEE THAT ANY COMPONENT OF THE SITE IS FREE OF VIRUSES, WORMS OR OTHER HARMFUL COMPONENTS. ZOEE DOES NOT GUARANTEE THE CONTINUOUS, UNINTERRUPTED AND ERROR-FREE OPERATION OF THIS SITE, NOR THAT WILL ALL COMMUNICATIONS BE SECURE FROM ACCESS OR INTERFERENCE BY THIRD PARTIES.

ZOEE IS NOT LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM OR OTHERWISE RELATED TO YOUR USE OF OR INABILITY TO USE THIS SITE, EVEN IF ZOEE HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH APPLICABLE LOCAL LAWS CONNECTED WITH YOUR USE OF THE SITE.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATION MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless ZOEE and its respective agents, affiliates, and their officers, directors, owners, and employees, from and against any claim, demand, damages, cost and expenses, including reasonable attorney fees, arising from or related to Your use of this Site and the Services provided in connection with the Site, or Your breach of any provision of these Terms or any warranty provided hereunder.

OWNERSHIP OF COPYRIGHTS AND TRADEMARKS

The content created by ZOEE, including without limitation, the text, graphics, and photos created by and for the Website, interactive features ("Content") and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to ZOEE, subject to copyright and other intellectual property rights under Indian and foreign laws and international conventions. Content on the Website is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any purpose whatsoever without the prior written consent of ZOEE or as expressly provided herein ZOEE reserves all rights not expressly granted in and to the Website and the Content contained therein. A user of the Website who receives a custom musical recording comprised of a master audio recording and the original composition contained therein (collectively as the “Master”) shall be given the limited license to use the Master solely for personal use. A user shall have no right to copy, sell, lease, publicly perform, license or otherwise grant rights in and to the Master. No ownership or rights of any sort in and to the Master shall be transferred, assigned or sold to the user through the purchase of the Master via the Website. ZOEE may, in its sole discretion, grant a user additional rights to share the Master solely through mechanisms (e.g. embedding) provided on the Website or uploading the Master for distribution on certain streaming services. Any such grant of additional rights shall in no way alter or waive the rights expressed hereunder and shall be provided solely as a means for a user to enjoy and listen to the Master.

COPYRIGHT INFRINGEMENT CLAIMS

ZOEE respects the intellectual property rights of third parties, and complies with the terms of the Copyright Act regarding such rights. ZOEE reserves the right to remove access to infringing material posted to its Site. Such actions do not affect or modify any other rights ZOEE may have under law or contract.

If you believe that any portion of the material contained on this Site infringes your copyright, notify ZOEE of your claim.

Written Notification must be submitted to this site’s Designated Agent:

OUR LAWYERS information: piyush.joshi@jplegal.co.in

To be effective, the Notification must be in writing and contain the following information:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

Identification of the copyrighted work claimed to have been infringed or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;

Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted; A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Upon receipt of the written Notification containing the information outlined above, ZOEE will:

Remove or disable access to the material that is alleged to be infringing;

Forward the written notification to such alleged infringer;

Take reasonable steps to promptly notify the alleged infringer that it has removed or disabled access to the material.

A Counter Notification will be effective if in writing, provided to the Designated Agent, and including substantially the following:

A physical or electronic signature of the alleged infringer;

Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

A statement under penalty of perjury that the alleged infringer has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled. That any infringed content shall be removed from the website within 36 hours of the complaint.

THIRD PARTY SITES

This Site may link you to other sites on the Internet (“Linked Sites”). The Linked Sites are not under ZOEE’s control, and ZOEE is not responsible for the contents of any Linked Sites, including without limitation the accuracy, copyright compliance, legality, or decency of the Linked Sites or any links contained therein. These links are provided for your convenience, and do not imply an endorsement of the Linked Sites by ZOEE or any association of its operators.

SEVERABILITY

Each of the sections and paragraphs of these Terms and Conditions operates on it’s own. If any court of law or relevant authority deems any of them as unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.

ASSIGNABILITY

These Terms, and any rights and licenses granted hereunder, may not be assigned, transferred, delegated, or sublicensed by You, but may be assigned, transferred, delegated, or sublicensed by Us without restriction.

WAIVER AND FORCE MAJEURE

Failure by Us to enforce these Terms does not constitute a waiver of our rights under these Terms. In addition, ZOEE will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control. An event outside of Our control means any act or event beyond Our or the Partners reasonable control such as act(s) of God, wars, terrorist attacks, embargoes, thefts, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.

RESOLUTION OF DISPUTES

That in the event of any disputes or differences arising between the Parties in respect of any of the terms and conditions contained in this said agreement ("Dispute"), the Parties shall attempt to resolve such Dispute amicably within a period of 30 (thirty) days from the date of either Party notifying the other of such Dispute having arisen ("Settlement Period"). That In the event the Parties are unable to resolve the Dispute amicably before the expiry of the Settlement Period, such Dispute shall be settled by arbitration of a sole arbitrator, who shall be mutually appointed by the Parties within a period of 15 (fifteen) days from the date of expiry of the Settlement Period. All the cost and expenses in relation to the arbitration proceedings shall be shared between the Parties in equal proportion. The arbitration proceedings shall be in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The place of arbitration shall be New Delhi, India. The language to be used in the arbitration proceedings shall be English. This agreement shall be governed by the laws in India. If in an event the Parties do not settle with the selection of Arbitrator within 30 (thirty) days from the date of receipt of notice of Arbitration, the Parties will have the right to approach the court with appropriate jurisdiction for appointment of Arbitrator under Section 11 of the Arbitration and Conciliation Act, 1996 (as amended). Subject to the provisions of this clause, the Courts having the jurisdiction under the provisions of the Arbitration and Conciliation Act, 1996 (as amended), to determine all matters which the Courts are entitled to determine under the Arbitration and Conciliation Act, 1996 (as amended), including, without limitation, provisions of interim reliefs under the provisions of Section 9 of the Arbitration and Conciliation Act, 1996 (as amended) shall exclusively be courts of New Delhi, India.

REFUND AND REVISION POLICY

Every song is custom made to-order and cannot be reused by another customer, so unfortunately we cannot offer refunds. Music is highly subjective, and sometimes there is something that the customer just doesn't enjoy.

Here are things that we promise to deliver:

Good-quality recording (no glitches/cut-ins cut-outs/accidental distortion/song too quiet)
Song meets the ordered length
Vocals are on key
Lyrics will contain the keywords, and some of your story details, and is according to the inputs provided from your end subject to creativity.

CONTACT INFORMATION

If You have any questions regarding these Terms, please contact ZOEE at:

Hustle Network Pvt. Ltd.

Address : 303, Woodrow, Near Supreme Chambers, Veera Desai Road, Andheri West Mumbai (400053)

Email : support@zoee.co.in